Return Policy
Effective Date: 11/06/2025
We want you to be happy with your purchase. Please read our return and refund policy carefully.
Returns
You may return an item within 30 days of purchase if:
- The item is unused
- It is in original condition and packaging
- All original tags/labels are intact
How to Return
- Find Your Return Label
A prepaid DHL label is included in your shipment. - Schedule Pickup
Use the following link to schedule DHL pickup. - Missing Label?
Email us at info@oldworldcharm.co.uk and we will send a new one.
Return Address
Returns must go to the warehouse or dispatch address listed on your return label.
Refunds
Once we receive and inspect your return, we will initiate a refund within 14 business days. Depending on your provider, refunds may take 1–2 billing cycles to appear on your statement.
You will receive an email confirmation once your refund is processed.
Exceptions
If your item arrived damaged or defective:
- Contact us within 48 hours
- Include photos and your order number
- We will offer a replacement or full refund where applicable