Privacy Policy

Effective Date: 11/06/2025

At BUSTER AND BERTIE LTD (“we”, “us”, or “our”), accessible from https://oldworldcharm.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

What Information We Collect

We collect personal information when you:

• Place an order
• Contact us through our website

This may include:

• Full name
• Email address
• Phone number
• Billing/shipping address
• Payment details (processed securely via third-party services)
• Details you provide in communication

How We Use Your Information

We use your data to:

• Fulfill orders and deliver products
• Provide customer support
• Respond to inquiries
• Improve our services
• Comply with legal obligations

Sharing Your Data

We do not sell or rent your information. We only share it with trusted providers for purposes such as:

• Payment processing
• Shipping and delivery
• Website hosting and analytics

All providers follow strict data protection protocols.

Cookies and Analytics

We use embedded WooCommerce analytics for basic tracking (e.g., cart use, visit counts). No personal data is collected via third-party cookies.

Data Retention

• Order records are kept for 6 years (tax purposes)
• Contact form entries may be kept up to 12 months

Your Rights

You may:

• Request access to your data
• Ask for correction or deletion
• Withdraw consent (if applicable)
• File a complaint with a data authority

To exercise these rights, contact: info@oldworldcharm.co.uk

Data Security

We use appropriate technical and administrative safeguards to protect your data from unauthorized access or misuse.