Privacy Policy

Effective Date: 11/06/2025

At BUSTER AND BERTIE LTD (“we”, “us”, or “our”), accessible from https://oldworldcharm.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy. We handle personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect personal information from you when you interact with our website, place an order, create an account, subscribe to communications, or contact our support team. The information collected helps us provide our services efficiently and process your requests.

We collect personal information when you:

Place an order through our online store
Contact us through forms, email, or customer support
Create or manage a user account
Subscribe to newsletters or marketing communications
Interact with our website or browse our products

This information may include:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party payment providers)
Order history and purchase details
Technical data such as IP address, browser type, and device information
Information you provide when communicating with our support team

How We Use Your Information

We use the information we collect to operate our business, fulfill orders, and improve the services we provide to our customers. Personal data is only used for legitimate business purposes and is processed securely.

Your information may be used to:

Process and fulfill orders placed on our website
Arrange shipping and deliver purchased products
Provide customer service and respond to inquiries
Send order confirmations, invoices, and shipping updates
Improve our website, products, and services
Prevent fraud or unauthorized transactions
Comply with legal obligations and regulatory requirements

Legal Basis for Processing

Under applicable data protection laws, we process personal data based on several legal grounds. These include fulfilling contractual obligations when you place an order, complying with legal obligations such as tax or accounting requirements, and pursuing legitimate business interests such as improving our services and preventing fraud.

Where required by law, we may also process data based on your consent, such as when you subscribe to marketing communications. You may withdraw your consent at any time.

Sharing Your Data

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers when it is necessary to operate our business and deliver services to you.

Your data may be shared with third parties for purposes such as:

Payment processing providers that securely handle transactions
Shipping carriers and logistics companies responsible for delivering orders
Website hosting providers and technical service providers
Analytics tools used to understand website performance
Legal or regulatory authorities when required by law

All third-party providers we work with are required to handle your data securely and comply with relevant data protection regulations.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience. Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

Enable essential website functions such as shopping carts
Remember your preferences and settings
Analyze website traffic and user behavior
Improve the performance and usability of our website

Our website may also use WooCommerce analytics tools to track general website activity such as visits and purchases. These tools help us improve our services and better understand customer needs.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

Order and transaction records may be retained for up to 6 years for accounting and tax purposes
Customer service communications may be retained for up to 12 months
Website analytics data may be stored for limited periods to improve website functionality

Once the retention period expires, personal data is securely deleted or anonymized.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights allow you to control how your information is used and stored.

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data where applicable
Withdraw consent for certain data processing activities
Request restriction or objection to specific types of processing
File a complaint with a relevant data protection authority

If you wish to exercise any of these rights, please contact us at: info@oldworldcharm.co.uk

Data Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted payment processing, and restricted access to sensitive information.

While we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure. We encourage users to take steps to protect their personal information when using the internet.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. When updates are made, the revised version will be published on this page with an updated effective date.

We encourage users to review this page periodically to stay informed about how we protect their information.