Shipping Policy
Effective Date: 11/06/2025
This Shipping Policy explains how orders placed on our website are processed and delivered. At BUSTER AND BERTIE LTD, we aim to provide safe, reliable, and transparent international shipping for all customers.
Please review the information below regarding shipping regions, delivery timeframes, and other important shipping conditions before placing an order.
Where We Ship
We offer international shipping to a wide range of countries. Our primary shipping destinations include the United Kingdom, European Union countries, the United States, and many other international locations.
If your country is not available during checkout, it may be due to shipping restrictions or carrier limitations. In such cases, customers may contact our support team to inquire about alternative shipping arrangements.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time includes order verification, packaging, and preparation for shipment.
Orders are not processed on weekends or public holidays. During busy periods or holidays, processing times may be slightly longer.
Delivery Timeframes
Estimated delivery times depend on the destination country and the shipping carrier used. The following timeframes are general estimates and may vary depending on local postal services and customs procedures.
- United Kingdom: approximately 3–5 business days
- Europe: approximately 5–10 business days
- Rest of the World: approximately 7–14 business days
Please note that delivery times are estimates and cannot be guaranteed. Shipping carriers, customs inspections, weather conditions, or other logistical factors may cause unexpected delays.
Shipping Providers
To ensure reliable delivery, we work with established international shipping carriers. Depending on the destination and service availability, orders may be shipped using one of the following providers:
- DHL
- Royal Mail
- DPD
- FedEx
The shipping carrier used for your order will depend on the destination country, package size, and shipping service selected at checkout.
Shipping Rates
Shipping costs are calculated based on the destination country, shipping method, and package size. Our shipping rates typically start at approximately £9.99 / €11.49 / $13.39 per order.
Final shipping costs will be displayed during checkout before payment is completed.
Tracking
When tracking is available, customers will receive a shipping confirmation email containing a tracking number and a link to monitor the shipment.
Some international shipments may have limited tracking depending on the destination country and the local postal system.
Customs & Duties
International shipments may be subject to customs duties, import taxes, or other local fees depending on the laws of the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the buyer. Customers are advised to check their country’s import regulations before placing an order.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. These may include customs inspections, courier service disruptions, weather conditions, or high shipping volumes during peak seasons.
We appreciate your patience if such delays occur and recommend contacting the shipping carrier directly using your tracking information for updates.
Lost or Damaged Packages
If a package arrives damaged or appears to be lost in transit, customers should contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Please retain any damaged packaging and provide photographs when submitting a claim, as this may be required by the carrier during the investigation process.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order. If an incorrect or incomplete shipping address is provided, delivery may be delayed or the package may be returned to the sender.
If you notice an error in your shipping details, please contact us immediately. Address changes may be possible before the order has been shipped.